Here is a guide to addressing some of the more common issues you may run into using CityBLD.

Debugging Website Issues

Examples of website issues are being unable to log in, or being unable to access an owned product.

  1. Are others reporting the same issue on our Discord forums? It may be a temporary sitewide outage. Check back in a few hours.

Debugging License Issues

Examples of license issues are having your license rejected, or being unable to connect to the WorldBLD servers.

  1. Try disabling any active VPNs.
  2. Try whitelisting worldbld.com on your firewall.

Debugging General CityBLD Issues

Examples of general issues are crashes, textures not showing up, or CityBLD presets not loading.

  1. Ensure it works in a fresh project. Some project settings may be incompatible with CityBLD.
  2. If materials aren't rendering (greyed out or black), your project settings may be incompatible. Check that you have common requirements like “Virtual textures” and “Virtual Texture Opacity” enabled in your project settings.
  3. If you’re seeing glowing spots on your meshes, try ensuring GBuffer Format is set to Default:

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  1. Ensure that all of CityBLD’s required plugins are enabled. These plugins are: